Price lists
The price lists include prices for the most common examinations and starting prices for appointments.
The general VAT rate is changing and will be 25.5% as of September 1, 2024. Due to this tax change, the prices of Pihlajalinna’s VAT-inclusive services will increase starting from September 1, 2024. This change does not require any action from our customers, and the legislative change does not affect the content of our healthcare services. The legislative change will not impact VAT-exempt healthcare and medical services. The VAT change will be reflected in occupational healthcare invoices when there are VAT-inclusive transactions on the client invoice.
Our doctors are self-employed and determine their own fees. The prices for appointments are indicative and may vary depending on the specialist.
You can check the prices for each doctor or specialist under the online booking by clicking the name of the specialist.
The appointment price is determined based on the total duration of the appointment. The total duration includes not only the appointment time, but also the time the specialist spends reviewing the patient’s medical history and making entries in the patient information system. The price of remote appointments, i.e. telephone and video appointments, is also based on the total duration of the appointment. A service fee, Kanta fee and any potential e-prescription fees are also added to the appointment price.
Doctors often charge a fee of their own choosing for all calls.
Prices are valid on weekdays from 7am to 9pm. At other times, the following price increases apply:
- the price increase on weekdays from 9pm to 7am is 100%
- the price increase on Saturdays between 7am and 6pm is 30%
- the price increase after 6pm on Saturdays is 100%
- the price increase after 6pm on Sundays, public holidays, and the eve of public holidays is 100%
- the price increase from 6pm on Christmas Eve, Midsummer Eve, Easter Saturday, and the preceding days is 100%
Other fees:
- Service fee €31.40
- Service fee nurses and therapists €9.50
- E-prescription fee €2.00 (charged for prescriptions stored in the e-prescription register)
- Kanta fee €3.50 (charged for storing data in the Kanta archive)
- Invoicing fee €6.14
Booked appointments can be cancelled for free up to 24 hours before the appointment. We reserve the right to charge the full price of the booked service for any cancellations made after this and for any uncancelled appointments.
We also charge separate fees for:
- Outpatient examinations and procedures
- Medical statements
- Drugs prescribed by a doctor
- Medical supplies
- Telephone contacts
- Laboratory tests
- Tissue samples
- Prescription renewals
- Medical aids and supports
- Vaccines
Outpatient procedures are invoiced based on the doctor’s fee and the facility fee, which includes supplies and support staff.
Service fee
The service fee consists of background work and services related to your consultation that help us provide a smooth service experience for you. The service fee may be related to, for example, appointment booking, customer registration and customer service or the maintenance of digital services.
Kanta fee
The Kanta fee is charged for all visits that are recorded in the national Kanta Patient Data Repository. This allows different healthcare professionals to access your health information securely and centrally. The Kanta fee is applied to, for example, physician’s, nurse’s and therapist’s consultations and other appointments, including imaging services, in which your health information is updated in the Kanta Patient Data Repository.
Processing fee
The processing fee is charged together with the invoice for a no-show appointment or an appointment cancelled contrary to the cancellation policy. The processing fee consists of the cost of background work and services related to the booking service and processing of cancellations, such us the maintenance of digital services. In addition, the processing fee covers the invoicing costs.
Kela reimbursement
Pihlajalinna uses the direct reimbursement method of Kela. Customers receive reimbursement for the medical costs by presenting their Kela card at the point of payment.
The direct reimbursement method applies to the following general and specialist medical services:
- Physical appointment €30.00
- Video appointment €25.00
- Phone/chat appointment €8.00
- Medical statement B €6.00-€15.00
- Medical certificate A or D €2.00
The direct reimbursement procedure applies to the following psychiatric specialist medical services:
- Physical appointment €30.00-€40.00 (the amount of reimbursement depends on the length of the visit)
- Video appointment €30.00
- Phone/chat appointment €12.00
- Medical statement B €9.00-€22.50 (the amount of reimbursement depends on the extent of the statement)
- Medical certificate A or D €3.00
More information about our prices is available on +358 (0)10 312 010.
Pihlajalinna is only responsible for price information published in its own channels and materials. We reserve the right to make changes.