Contact information
How can we help you?
Contact information
How can we help you?
Customer service
If you want to schedule an appointment, we recommend booking one online or in the Pihlajalinna Health App. Our nationwide customer service number is 010 312 010 (local network rates/mobile charges). Our customer service is available 24/7. Location-specific address information and any phone numbers are available on each location's own page: Locations
Other contact details for private customers
Invoicing
Pihlajalinna uses Ropo’s payment control services. This means that Ropo sends invoices on our behalf.
Inquiries related to paying your invoice
Ropo Tel. 017 366 7041 Consumer customers’ payment guidance: Mon–Fri 8 a.m. to 8 p.m. Due dates, payment plans, invoice copies, payments, chat service: MyRopo
Queries related to the contents of the invoice
Pihlajalinna Tel. 010 312 090 You can call us Mon–Thu from 9 a.m. to 1 p.m. Email: [email protected] Please add your invoice number in the subject field of your invoice. This way we can serve you faster.
Care invoicing
Email: [email protected]
Customer feedback
Customer feedback matters at Pihlajalinna – both the positive ones and the ones highlighting shortcomings. Feedback helps us develop our services so that we can offer even better quality to our customers.
Use the customer feedback form to send general feedback regarding Pihlajalinna or to file a complaint.
Go to form: Customer feedback form Read more about collecting feedback: Customer feedback
Application support
If you have technical issues with the Pihlajalinna Health App, please email application support: [email protected]
Contact details for corporate customers and partners
Contact details for the Pihlajalinna Group
Pihlajalinna Group
Kehräsaari B
33200 Tampere Postal address
Pihlajalinna Oyj
PL 110
33101 Tampere Email addresses: [email protected]
Invoicing information (suppliers)
Pihlajalinna only accepts electronic invoices. Our electronic invoice operator is Basware Oyj (intermediator ID BAWCFI22). The company-specific EDI identifiers and operator information can be found from the invoicing addresses. See details: Invoicing addresses
Payment term for invoices
The invoice’s term of payment must be at least 30 days net. The term of payment starts only after the invoice has been delivered in the right form to our purchase ledger.
Required invoice information
Required information for the processing of your invoice:
name of client
cost centre
delivery address.
In contract-based recurring invoicing, the contract number must be included in the invoice. Purchase-order-based invoices must include the purchase order number. No more than one purchase order should be included in an invoice. The right fields in the TEAPPS standard are:
Cost centre <ORDER_REFERENCE></ORDER_REFERENCE>
Contract number <CONTRACT_NUMBER></CONTRACT_NUMBER>
Purchase order number <ORDER_NUMBER></ORDER_NUMBER>
Our systems do not record invoices with insufficient information.
Invoices must not include any personal data from which customers could be identified (GDPR). Invoice appendices containing personal data shall be sent to the right email address according to separately issued instructions. Our systems do not record invoices or appendices containing personal data.
Invoicer portal
If it is not possible to send e-invoices, invoices to our Group companies must be sent via Basware Portal The portal can be used free of charge, and it enables sending invoices to our Group companies in electronic form. The name of the orderer, cost centre, and delivery address must in that case be entered into the invoice-row-specific message field. Please note that you must have a business ID in order to use the portal. Basware’s technical customer support answers questions concerning the invoicer portal.
Questions about invoicing addresses
Purchase ledger, Pihlajalinna Group, [email protected]
Questions about Basware Portal
Recruitment
See details (in Finnish): Recruitment contact information
Occupational healthcare
Occupational health sales
Our occupational health sales team takes care of new clients.
See details: Contact information for occupational health sales
Occupational healthcare services
Existing customers can contact their occupational health nurse or the local occupational health service manager. See details (in Finnish): Contact information for occupational healthcare services
Public sector
See details (in Finnish): Contact information for public sales
Private health services
Marika Nevanpää, Regional Director, tel. 044 550 2303 Pirkanmaa and Mid-Finland (Kanta-Häme, Central Finland, Southern Ostrobothnia) Taru Mäki, Regional Director, tel. 040 552 8558 Southern Finland (Uusimaa and southeast Finland) Aki Ahonen, Regional Director, tel. 044 553 3177 Western Finland (Southwest Finland and Satakunta) Saila Haatainen, Regional Director, tel. 050 320 2193 East Finland (North Karelia, Pohjois-Savo and Etelä-Savo) Ville Valkama, Regional Director, tel. 050 451 3345 Northern Finland (Central Ostrobothnia, Northern Ostrobothnia, Kainuu, Lapland)
For media
Media contacts
Email: [email protected] Hanna Viskari, Communications Manager 040 837 8403, [email protected] Tuula Lehto, Chief Communications and Sustainability Officer 040 588 5343, [email protected] Sanna Lahtonen, Communications Manager (on parental leave) We do not disclose contact details for marketing. You'll find contact details for marketing here: Marketing, advertising and partnerships.
Image and material requests
Email: [email protected]
Material for download
Below, you can find Pihlajalinna’s logos for use. When using the images, the source must be disclosed. Pihlajalinna logos
Investors
See details: Contact information for investors
Marketing, advertising and partnerships
Marketing and advertising
Questions and requests related to marketing and advertising can be sent to [email protected]
Sports partnerships
For sports partnerships, please contact: [email protected]