All Pihlajalinna locations accept:

• debit cards

• Visa and Visa Electron

• Mastercard.

These payment methods are also accepted in Pihlajalinna’s vaccination bus Punkkibussi®.

Some of our locations also accept American Express.

Pihlajalinna accepts the Epassi wellbeing benefit and Smartum health benefit as payment methods for services supporting the ability to work. These benefits remind the employee to take care of themselves. Please check with your employer for which Pihlajalinna services you can use your benefit.

Here's how you pay with the benefits:

1. Find the Pihlajalinna location you are visiting in the Epassi or Smartum app.

2. Check the amount at the register and enter it in the app.

3. Confirm the payment and show the receipt to the cashier.

You can use the benefit to pay at Pihlajalinna locations with a customer service point. The benefits cannot be used for remote services.

Additional information: Epassi wellbeing benefit, Smartum health benefit

Read more about payment plans under Part payment.

Using a service voucher

If you have been granted a service voucher, you can pay for the service at the location your wellbeing services county has accepted as a service provider. You have to schedule your appointment either by phone or at the location. Bring the service voucher to your appointment along with any other material you have been provided.

Use the service voucher to pay at the location’s cash register. If the service voucher does not cover the entire price of the service, the customer will have to pay for the remaining amount. Using a financial commitment

If you have been granted a financial commitment to a service, you can use it to pay only for the service specified by the party granting the financial commitment. If you purchase other healthcare services during the same visit, you cannot use the financial commitment for those.

More information about the use of financial commitments is available from the party granting the financial commitment.

We will send you an invoice in the following cases:

• after a surgery

• fault situations

• if card payments are unavailable.

We use invoices when your treatment includes a more extensive set of services in which case the invoice will not be created for just one appointment or procedure. We will send the invoice to you once the final invoice can be created.

The payment term for invoices sent to private individuals is 14 days. If you have questions regarding the contents of an invoice for a private person, you can contact us by email at [email protected] or by calling us at 010 312 090. Our telephone service is available from Monday to Thursday 9 a.m. to 1 p.m.

Pihlajalinna uses Ropo’s invoice lifecycle service, which means that Ropo sends the invoices on our behalf and takes care of any reminders and collection. Contact Ropo if you need help in the following situations:

• changing the due date of your invoice

• payment plans

• invoice copies

• paying your invoice.

Contact information: Ropo Open Mon–Fri from 8 a.m. to 8 p.m. Sat from 10 a.m. to 3 p.m. Tel. 017 366 7041 myropo.fi

If you have received a gift card to Pihlajalinna, you can use it for any Pihlajalinna service. You can use the gift card to pay at Pihlajalinna locations with a customer service point. You can use the gift card to pay for all of the service or just a part of it. Please note that gift cards cannot be used for remote services. Additionally, we do not refund the unused balance of a gift card. Gift cards are valid for one year from the date marked on the card.