Our customer service helps you with booking every day 06:00–22:00, call +358 (0)10 312 010.

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Coronavirus test (antigen)

Coronavirus test (PCR)

Coronavirus vaccination

Infection appointment

Influenza vaccination

Appointment at a clinic

On-call general practitioner

Children's emergency service

Accident and emergency care

Appointment at a clinic (booking via phone)

Pihlajalinna helps people to live a better life. We offer high-quality healthcare services throughout Finland.

If the appointment you are booking is connected to a valid direct billing authorisation, continue to book the appointment by selecting one of the following.

To ensure that everything goes smoothly, please apply for a direct billing authorisation in the LocalTapiola’s online service

Direct billing authorisation granted

Failed to attach the appointment to a valid direct billing authorisation

Error in processing the direct billing authorisation

Thank you, you have successfully booked an appointment with us

The system failed to direct you to the LocalTapiola’s service

Error in insurance services

Your previous appointment booking is still valid. You will pay for the appointment yourself. You can contact your insurance company about possible compensation afterwards.

No direct billing authorisation

You discontinued the application for a direct billing authorisation in the LocalTapiola’s online service

Application for a direct billing authorisation interrupted

We failed to verify the direct billing authorisation and cannot attach your direct billing authorisation to the appointment booked.

Failed to attach the direct billing authorisation to the appointment

The insurance service was interrupted due to a technical reason

The appointment is not connected to a valid direct billing authorisation

You will be directed to the LocalTapiola’s online service. Please wait a moment

You can choose your appointment type after identification

Available appointment types

Check the appointment details and proceed to confirm. Please check with your employer that the selected appointment is covered by your occupational health services.

Covid questionnaire

Video appointment link is sent to the email address:

A certificate is sent to the email address:

I am applying for compensation from the insurance company afterwards or I have a payment commitment from the insurance company.

I consent to Pihlajalinna retrieving and verifying the validity of my health insurance information from LocalTapiola Group.

Valid insurance policy in LocalTapiola

No valid insurance policy was found with LocalTapiola. All your insurance policies are not necessarily visible here. These may include insurance policies taken out by your company or sports club. When acting on behalf of a child, you must have a power of attorney or you must be the policyholder.

No valid insurance policy was found with LocalTapiola. All your insurance policies are not necessarily visible here. These may include insurance policies taken out by your employer, company or sports club.

Insurance information not found

You can apply for a direct billing authorisation after booking your appointment. Please check that the service you have selected is covered by your insurance. To ensure that everything goes smoothly, please apply for a direct billing authorisation in the LocalTapiola’s online service immediately after booking your appointment.

Continue to book the chosen appointment by logging on using online banking codes or mobile ID. You will also be able to book an appointment for another person after logging on.

Note

Less than 24 hours to the start of the appointment

A confirmation message is sent to the number:

Book an appointment on someone else's behalf.

The authorisations to act on the child's behalf will be verified through <bold>Suomi.fi</bold>.

Thank you! Your appointment has been confirmed.

Thank you, you have successfully booked an appointment with us!

Unfortunately online booking is not possible at the moment. Please contact our customer service for booking an appointment.

Our customer service is open daily by phone at <phone>010 312 010</phone>.

Hi {firstname}!

Couldn’t find a time suitable for you? Let us help. 

Customer service

Choose a symptom or service to view available appointments.

Symptom or service is missing

Fill in the guardian's information for the purpose of invoicing

Enter your own information into the form below. If the patient is under 18 years of age, enter the patient’s information.

Remote appointment

Entity paying for the visit

If the video appointment is with a minor patient who does not have personal banking codes, please have the appointment with the patient’s guardian. Enter the guardian’s social security number below for appointment login

Accessing the video appointment requires personal banking codes

Contact us through the Pihlajalinna health application without an appointment or call our customer service, tel. 010 312 010. If the symptoms suggest a coronavirus infection, a Pihlajalinna doctor will refer you to a test. If you do not have symptoms, you can visit the nearest Pihlajalinna location to make an appointment for sampling.

Since you are a new customer, you cannot make a coronavirus test appointment online.

Customer information not found. Use an online banking password or mobile certificate to identify yourself or select a video appointment.

You can only make an appointment by using video connection

An appointment has been created for you

Confirm the appointment

You can change your browser settings to allow location detection.

Location detection prevented

You can use the service to book an appointment for yourself or someone else

such as your child or an elderly person

Whether a medical statement, referral or certificate is needed or not will affect the price of the covid-19 test. A positive or negative test result will automatically be transferred to the Kanta service.

Our covid test prices can be found on our price list.

You can book the time you want for the test.

You have a referral to a coronavirus test

An antigen test is a fast method of coronavirus testing. The test includes a nasopharyngeal swab.

An antigen test result will be delivered within approximately three hours and a PCR test result within 1-3 days. Please keep this in mind when booking a covid test for example for a voyage.

Coronavirus test

A PCR test (Polymerase Chain Reaction) is used to check whether the genetic material of the COVID‑19 virus can be detected on the mucous membrane of the nasopharynx.

Please note that the flu vaccine cannot be given during a febrile infection or fever. If several family members are coming to the vaccination visit at the same time, please reserve a separate time for each.

The intention of the tests included in the Fatigue package is to determine what causes a sense of fatigue. The package is recommended to people, who are feeling constantly more tired than before or experiencing changes in their alertness or declined performance.

Fatigue examination package

Additional laboratory services

The tests included in the Men’s health package, which helps you find out the state of your health through individual results, are current for men of all ages. You can plan necessary changes in your diet, exercise habits, amount of sleep and overall lifestyle that will best improve your wellbeing based on the results. The package also includes a testosterone test.

Men's health examination package

This package tests possible infections of chlamydia, gonorrhea and HIV. Sexually transmitted infections are spread through contact with mucous membranes during sexual activity. HIV can also be transmitted through blood.

Sexually transmitted diseases test package

With the Vegetarians’s package, you can ensure that you get all necessary vitamins and trace elements and enough iron from your diet.

Vegetarian examination package

The tests included in the Women’s health package are current for women of all ages. The package consists of important tests, such as cholesterol, blood sugar level and ferritin tests.

Women's health examination package

It is safe to visit our clinics. Appointments at our clinics are available to all customers WITHOUT upper respiratory infection symptoms (e.g. common cold, runny nose, cough, sore throat, muscle ache, fever) or sudden stomach flu symptoms. Please follow the signposts and our personnel’s instructions when you arrive at the clinic. This helps us provide a safe clinic environment for everyone.

Pihlajalinna occupational health customers can take a survey to assess their risk of coronavirus infection and the seriousness of a potentially contracted infection. You can contact a healthcare specialist directly via the survey. The specialist will give you instructions for treatment, if necessary. Take the coronavirus symptom survey

Do you want to take the coronavirus symptom survey?

The on-call care clinic is for sudden and urgent illnesses or accidents. Our experienced experts are at your service at the general practioner and on-call care clinic.

On-call care

Infectious diseases and symptoms, which include f.e. ear infections, eye symptoms, sudden stomach symptoms and urinary tract infection are treated at the on-call general practitioner service. Various pain conditions, accidents and musculoskeletal problems are also treated at the on-call general practitioner service.

Children and adolescents are treated at the children's emergency service. The most common reasons for seeking treatment in the children’s emergency service are child's fever, acute pain conditions such as ear pain, stomach aches, allergies, skin symptoms and crying. At the children's emergency service, your child will be treated by experienced pediatric specialists and specialized doctors.

An accident and emergency clinic employee can help when you suffer from an orthopaedic injury (in joints, limbs or back). It is good to show a shoulder, wrist, knee, or ankle injured in an accident to an orthopaedist on call. Especially in the case of sports injury or traffic accident it is recommended to make an appointment at an accident and emergency clinic. After getting injured, seek treatment as soon as possible.

Phone appointments

Remote appointments

You have a referral to consultation that suits the chosen time

Your occupational health contract includes preventative health care.

Your occupational health contract includes preventative health care and medical care.

Your occupational health care agreement includes influenza vaccination. You can book an appointment online.

You do not have a valid occupational healthcare agreement.

Call to book your occupational health appointment.

You have open referrals

The services according to your occupational health contract are available to you after logging in.

Appointment times available now

Book appointment with referral

Search appointments with shortcuts

You must identify yourself to see the occupational healthcare time slots

Enter the code given to you by employer and select the vaccination time suitable for you.

Do you have a code for the COVID-19 vaccinations?

You can book an appointment for a minor child, on whose behalf you have the necessary authority to act.

Unfortunately acting on behalf of the selected person was not successful.

Failed to book an appointment for a child

More information about the Suomi.fi service

Return to the booking page and select the person for whom you want to book an appointment. If you are booking an appointment for an underage child, the authorisation to act on their behalf will be verified through Suomi.fi.

You stopped the verification of authorisations through the Suomi.fi service

The booking process was cancelled

You can try again in a few minutes or contact our customer service at 010 312 010.

Something went wrong

Online booking for the <location>clinic</location> clinic is available via a separate service.

At Forever, professional masseurs and physiotherapists are at your service. Select this to make an appointment at Forever:

The amount of time the clinician spends studying the background data and making entries in the patient data system is also included in the duration of the appointment and the estimated price based on this duration. Should the reserved time not be sufficient due to medical reasons, our clinicians will discuss necessary additional services and their prices with you. Please note that the estimated price based on the duration of the appointments does for example not include statements, examinations, measures, and vaccines that may be carried out at the reception. More information in our [price list](/en/general-information/price-lists) or by calling our customer service [010 312 010](tel:010312010)

Includes a service charge of {service} and Kanta fee of  {kanta} as well as any on-call rates (evening, night, weekend, public holiday and eve of public holiday extras).

Price estimate

You can find the reception price estimate in the price list

The Pihlajalinna health app allows you to talk to your doctor via chat and video connection. Many acute complaints, such as upper respiratory infections, ocular inflammation and rashes, can be taken care of via remote appointments.

Pihlajalinna produces occupational healthcare services in accordance with customer needs. Our customer-oriented, effective and needs-based operations model promotes health and capacity to work cost-effectively. Do you want to hear more? Do not hesitate to contact us!

Best occupational healthcare service for your company

Remote care path

If you leave the Pihlajalinna Bonus program, you will no longer collect bonus to the chosen community. All family members linked to your membership will also be deleted from the program.

Would you like to leave the Pihlajalinna Bonus program?

Would you like to support a team, organization, or community? When you become a member of the Pihlajalinna Bonus program, the chosen organization will receive a refund when you visit Pihlajalinna as private or insurance customer. Occupational healthcare visits do not accumulate bonus.

Read more about Pihlajalinna Group's data protection and information security.

Your personal patient or purchase information will not be passed on. The total amount of bonus collected by the people in the bonus program will be informed to the refund-receiving community.

If the person is not listed in your own membership information, check whether the person has been added to the Pihlajalinna Bonus membership of another guardian.

Failed to add the family member

You can add a minor child to the Pihlajalinna Bonus program, on whose behalf you have the necessary authority to act.

Unfortunately, the transaction on behalf of the selected person was not successful.

You can try again in a few minutes or contact our customer service at +358 (0)10 312 010.

Failed to add the family member.

You stopped checking the authorization from the Suomi.fi service

Adding the family member was not completed

Pihlajalinna Bonus

Permissions

By consenting to marketing, you will receive general and targeted health tips as well as valuable health and well-being benefits by email. We are also happy to hear which health-related topics you would like to see covered in our communications.

Subscribe to Pihlajalinna’s newsletter!

You can receive interesting and topical tips and news related to health and well-being from us by activating the marketing consents below.

Communications and marketing consents

You can also add your children under 18 years to your membership, which means that their visits will also accrue bonus.

Family members

The community of your choice for which you collect the bonus

Read more about the use of Suomi.fi e-Authorizations

You can cancel your appointment for free 24 hours before your appointment. For appointments canceled after this, we charge the full price. More information about <link>cancellation policies</link>.

There is less than 24 hours to the start of the appointment and the time can no longer be canceled free of charge. More information about [cancellation policies](/en/general-information/instruction-on-how-to-cancel-an-appointment).

Are you sure you wish to cancel your appointment?

You can find the instructions for arriving at the clinic here. Welcome!

Events

Past events

You can find the instructions for remote appointments here. Welcome!

Upcoming events

Results

Reference value

Research

Result

Unit

Expired prescriptions

Prescriptions

Valid prescriptions

My profile

Sick leaves

Pihlajalinna’s Paediatrician Chat allows you to consult a paediatrician on behalf of a child under 12. The service is available on the Pihlajalinna Health App every day from 8-22. On public holidays and the eve of holidays, the chat service is available from 8-18. You can consult a remote paediatrician to address many acute problems, such as allergies, skin rash and infections.

Contact Children’s Pihlajalinna through Pihlajalinna Health app

Preliminary information for operation

You can book an appointment for a coronavirus test by calling Pihlajalinna’s nurse telephone service. You can also book an appointment as a private customer at your own expense.

...you can make an appointment for a remote reception, an infection appointment or a coronavirus test.

If you have symptoms of a respiratory track infection or sudden stomach flu...

Select the appointment type

Cough, cold, breathing difficulties, sore throat, headache, muscle pain, diarrhoea, vomiting or has your sense of smell or taste weakened noticeably? If you answered yes, go to the services directed at patients with infection symptoms.

Do you have any the following symptoms of respiratory track infection?

{type} cannot be found at clinic <bold>{location}</bold>.

{type} cannot be found at <bold>pinned location</bold>.

Either at a Pihlajalinna location or a remote appointment. You can also use our health application to contact a doctor.

Based on your symptoms, we recommend that in addition to the coronavirus test, you make an appointment with a doctor

Based on your symptoms, you are entitled to a Kela reimbursement

Which of the following symptoms do you have?

I have a ticket to a Finnair flight or a flight ticket to a partner airline booked via Finnair and I am taking the test without symptoms.

Finnair customers have a contract price for PCR or Antigen tests. When booking a test, you need to attach your flight ticket number or booking reference, fill in your personal information and confirm the booking. The test result will be sent via SMS to the given phone number as soon as it is ready. A certificate of the taken test will be sent to the given e-mail address as soon as possible after the test result is ready. The contract price can be used only once per booked flight. The test needs to be booked according to the demands of the destination country. It is the responsibility of the customer to follow the testing times and regulations of the destination country. Pihlajalinna has the right to change the debited fee to a value of our normal price list, if the terms of the contract price are not met.

Finnair’s discounted price for a COVID‑19 test

An encrypted email requires you to create a separate ID before you can read the encrypted email. The COVID‑19 test certificate includes your name, date of birth and, potentially, passport number.

I want to receive the certificate as an

Please note that if you apply for a reimbursement for the coronavirus test from your insurance company, you must also go get evaluated by a doctor. The easy way to do that is the Pihlajalinna [**health application**](/palvelut/yksityisasiakkaat/etavastaanotot/pihlajalinna-terveyssovellus)

You can get a Kela reimbursement for a coronavirus test if you have symptoms suggesting the coronavirus and if you are covered by the Finnish health insurance. Excess prices after the Kela reimbursement: Coronavirus test EUR 121,70 and doctor’s evaluation and referral EUR 18, total EUR 139,70 (+ invoice fee EUR 3). You can also pay for the test in the Pihlajalinna health application, in which case there is no invoice fee.

Coronavirus test eligible for Kela reimbursement

You will not get a Kela reimbursement for the coronavirus test, making the price of the test EUR 221,70 (+ invoice fee EUR 3).

When you are asymptomatic, the coronavirus test is not eligible for reimbursement

You are required to give your flight information and your passport number when booking a test. The price is based on the test, the test referral and the certificate of a negative covid test.

Please note

The employer decides in which situations a test can be taken. In other situations, you need to take a covid test as a private customer.

Kela provides you reimbursement of the test, if you you have covid-19 symptoms and are included within the scope of Finnish sickness insurance.

These symptoms must be examined physically, therefore we do not recommend that you use our remote channels to deal with the matter.

Based on your symptoms, we recommend that in addition to the coronavirus test, you seek urgent evaluation at an on-call care clinic or make an urgent appointment at a Pihlajalinna location

Please consult a clinician if you have severe symptoms, such as shortness of breath, or if your medical state has worsened.

Symptoms

You can now make an appointment for a coronavirus test by filling out the form below. Based on your answers, a doctor will make an evaluation and a referral and the information will be recorded on your patient record.

Thank you for your answers!

If you are an occupational healthcare customer, a symptom-based referral to the test can be made on the Pihlajalinna [**nurse phone**](/palvelut/tyoterveysasiakkaat/tyoterveys/hoitajapuhelinpalvelu-ja-ajanvaraus) or [**health application**](/palvelut/yksityisasiakkaat/etavastaanotot/pihlajalinna-terveyssovellus)

If you are symptom-free, book an appointment for a test by calling or as a private customer

Please choose this if the city, municipality or your employer has sent you to Pihlajalinna for a covid test. If so, the test is free of charge for you.

Pihlajalinna Kouvola

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Pihlajalinna Kouvola

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