Health care objection

According to section 10 of the Act on the Status and Rights of Patients (785/1992), a patient who is not satisfied with the health care or medical care and the related treatment received by them has the right to submit an objection on the matter to the director responsible for health care in the health care unit in question. The aim of the objection is to restore the understanding and trust in the care. There is no deadline for submitting the objection. However, for the matter to be solved, it is expedient to submit the objection as soon as possible after the incident that led to the objection. You will receive a written response to the objection.

Please submit this form to file a health care objection regarding the care you have received at Pihlajalinna. To submit the objection, you must verify your identity by using your online banking codes or mobile certificate. This allows us to protect your privacy. We will process your personal data and health information to respond to the objection. If you cannot use this electronic form, you can deliver your health care objection to Pihlajalinna’s unit.

Please note that you cannot submit this electronic form to file an objection on someone else’s behalf. If your family member or close one cannot submit an objection concerning their care or treatment themselves, you can submit the objection on his or her behalf. You are entitled to access his or her health information by a power of attorney, or if you are a representative of death estate or a guardian entitled to health information. The objection must be delivered directly to Pihlajalinna’s unit.

If you have received care from a joint venture of Pihlajalinna and the wellbeing services county, you can find the instructions for submitting an objection on the joint venture’s website. If you have received care at Pihlajalinna through the wellbeing services county’s system, please submit the objection to the wellbeing services county. If necessary, please consult the Social Services Ombudsperson and Patient Ombudsperson of the wellbeing services county. You find the contact details of your Social Services Ombudsperson and Patient Ombudsperson on the website of your wellbeing services county.

If you would like to give customer feedback, you can do it in Customer feedback page.

The information provided on this form is used to process the objection. Read more about the processing of your personal data in Pihlajalinna. Privacy Policy for Pihlajalinna’s Patient Registry and customer database: Privacy statements.